Ready to place an order?
Here are some frequently asked questions that may help you while ordering:
How do I order?
Please e-mail us or call us when you are ready to place an order. This will assure us that all questions have been answered before we begin building your Log Fireplace.
A 50% deposit is required upon placement of your order, with the balance due before pickup or delivery.
What is the building time of a Log Fireplace?
We hand-build every Log Fireplace, once a customer orders the build time takes between 3-4 weeks. Customer orders are built in the order which they are received, a longer build time might happened during high volume season times and after trade shows. We can let you know the approx build time during your ordering process.
Can we customize?
Yes. Because we hand build every Log Fireplace, customization is usually possible. This includes dimensions, stains and finishes. There is additional cost for customizing, and that will be determine once we know the exact details.
Pick up or Delivery?
If Pick Up is not a option for you. Please call us at 605-490-0844 or e-mail us at: firstname.lastname@example.org and we will see if we are able to make a delivery arrangement with you. Depending on the area there may be a fee.
Do we Ship?
Yes we do ship. Because of the size of our Log Fireplaces, most shipments are shipped by pallets via truck carrier. Depending on the destination we have to go through different carriers, which we have found several reasonable options. If your interested in shipping provide us with a city/zip code and, we will be happy to provide you with a quote. Please call us at 605.490.0844 or Email us at email@example.com
Do you take credit cards?
Yes, we do! We accept MasterCard, Visa, Discover and American Express. When you place an order, we require a 50% deposit, with the remaining balance and shipping due before shipment or pickup. These payments can be made on your credit card or by mailing a check or money order. If paying by credit card we will send you a invoice via PayPal.
Do you offer a guarantee?
Yes, we do. Cracks (known as checks), wood knots and variations in color are natural characteristics found in log furniture. Should any check affect the structural integrity or stability of a piece, Dakota Log Accents will repair or replace it. This we will guarantee for life. The Electric Inserts that we use are of the best quality out on the market and those do come with a warranty and also a extended warranty.
Copyright by Dakota Log Accents 2014
We love our fireplace!
Now our family room is a warm wonderful retreat. I had searched and searched for an electric fireplace; all were so bland. I was thrilled to find you on-line. Our new fireplace has a lovely rustic charm and the
workmanship is exquisite.
Trudy & Tia
-Customer of a shipped Fireplace
Thank you for the beautiful fireplace. We love it and appreciate the hard work you did for our custom Log Fireplace.
Thank you, Cari from North Dakota
-Customer of a Custom Log Fireplace